Frequently Asked
Questions

Creating a perawin account is quick and straightforward. Head over to the perawin website and click the Register button. You'll need to provide your full name, date of birth, a valid email address, and your Philippine mobile number. Make sure all details match your government-issued ID — this is required for the KYC verification step. Once you've filled in the registration form, you'll receive a one-time PIN (OTP) on your mobile number to confirm your account. After that, you're in!

perawin requires a valid Philippine government-issued ID for KYC (Know Your Customer) verification. Accepted documents include:

• PhilSys National ID
• UMID (Unified Multi-Purpose ID)
• Philippine Passport
• Driver's License (LTO)
• Voter's ID
• SSS or GSIS ID

Upload a clear photo or scan of your ID through your account dashboard. Verification is typically completed within 1–24 hours on business days. You may also be asked to submit a selfie holding your ID for additional confirmation.

No worries — it happens to everyone. On the perawin login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Click the link, set a new strong password, and you're good to go.

If you no longer have access to your registered email, contact perawin's 24/7 support team via live chat and they'll guide you through the account recovery process with identity verification.

No. perawin strictly enforces a one account per person policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or names — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately to resolve it.

Some basic details like your display name and contact preferences can be updated directly from your perawin account settings page. However, changes to core identity information — such as your full legal name or date of birth — require you to contact our support team and submit supporting documentation. This is to protect your account from unauthorized changes.

perawin supports the most popular payment methods used by Filipino players. All transactions are processed in Philippine Pesos (₱ PHP). Accepted methods include:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store partners

We are continuously working to add more payment options for the convenience of our players across Luzon, Visayas, and Mindanao.

The minimum deposit on perawin is ₱100 PHP for most payment methods including GCash and PayMaya. Bank transfer minimums may vary slightly depending on your bank's own transaction limits. There is no maximum deposit limit set by perawin, though your bank or e-wallet provider may impose their own daily transaction caps.

Withdrawal processing times at perawin depend on your chosen method:

• GCash / PayMaya: Usually within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days depending on your bank

Before your first withdrawal, your account must be fully KYC-verified. Withdrawals are processed during business hours (Monday to Friday, 9AM–6PM Philippine Standard Time). Requests submitted on weekends or public holidays are queued for the next business day.

perawin does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees or charges. We recommend checking with your payment provider for their current fee schedule before initiating a transaction.

Most deposits reflect instantly or within a few minutes. If your deposit hasn't appeared after 30 minutes, here's what to do:

1. Check your GCash, PayMaya, or bank app to confirm the transaction was successful and funds were deducted.
2. Take a screenshot of the transaction confirmation or reference number.
3. Contact perawin's 24/7 live chat support and provide the reference number and transaction amount.

Our team will investigate and credit your account manually if the payment was confirmed on your end but not yet reflected on ours.

perawin offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and percentage may vary depending on current promotions — check the perawin promotions page after logging in for the latest offer. Welcome bonuses are credited to your account automatically once your qualifying deposit is confirmed.

A wagering requirement (also called a playthrough requirement) is the number of times you need to bet your bonus amount before you can withdraw the winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus converts to real withdrawable cash.

Different games on perawin may contribute differently to wagering requirements — slots typically contribute 100%, while table games and live casino may contribute less. Always check the specific bonus terms for the exact contribution rates.

No — bonus funds cannot be withdrawn directly. They must first meet the applicable wagering requirements before they become withdrawable real money. Your perawin account dashboard shows a clear breakdown of your bonus balance, real money balance, and your wagering progress so you always know where you stand.

Yes! perawin regularly runs reload bonuses, cashback offers, free spins promotions, and special event bonuses tied to major sporting events like PBA playoffs, NBA Finals, and international boxing matches. Filipino players can also look out for seasonal promotions around local holidays and festivals. Log in to your perawin account and visit the Promotions section to see all currently active offers available to you.

perawin offers a wide and growing library of games for Filipino players:

• Online Slots: Hundreds of slot titles from top providers, with varying themes, paylines, and jackpots
• Bingo: Classic and modern bingo variants with real-time multiplayer rooms
• Football Betting: Pre-match and live betting on PBA, NBA, international leagues, and more
• Cat Fishing: perawin's popular arcade-style fishing game with real money prizes
• Live Casino: Live dealer baccarat, roulette, blackjack, and sic bo streamed in real time

New games are added regularly — check the perawin Casino page for the latest additions.

Absolutely. perawin is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit perawin.net on your phone's browser, log in, and start playing. The mobile experience is designed to be just as rich and responsive as the desktop version, whether you're in Manila, Cebu, or anywhere else in the Philippines.

All games on perawin use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and RNG integrity. Live casino games are streamed from licensed studios with real dealers, adding an extra layer of transparency to every hand dealt and wheel spun.

perawin's sportsbook lets you bet on a wide range of football and basketball markets. You can place bets before a match starts (pre-match) or while the game is in progress (live/in-play betting). Available bet types include match winner, over/under goals, Asian handicap, correct score, and more. Odds are displayed in decimal format and update in real time for live markets. Minimum bet amounts start from as low as ₱20 PHP.

Yes. perawin uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, certified payment gateways. We also follow strict data protection practices in line with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, see our Privacy Policy.

Here are some steps to keep your perawin account safe:

• Use a strong, unique password — at least 8 characters with a mix of letters, numbers, and symbols
• Enable two-factor authentication (2FA) from your account security settings
• Never share your login credentials with anyone, including family members
• Always log out after playing, especially on shared or public devices
• Be cautious of phishing attempts — perawin will never ask for your password via email or chat
• Regularly review your account activity and report anything suspicious to support immediately

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming operators in the Philippines. It serves two key purposes: confirming that you are who you say you are, and verifying that you meet the 21+ age requirement. KYC also protects you — it ensures that no one else can access or withdraw from your account without proper identity confirmation. Without completing KYC, withdrawals from your perawin account will not be processed.

perawin provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits — set daily, weekly, or monthly caps in ₱ PHP
• Loss limits — cap how much you can lose over a set period
• Session time limits — restrict how long you can be logged in per day
• Reality check reminders — pop-up notifications showing your session duration and net result
• Cool-off periods — temporarily suspend your account for 24 hours up to 30 days
• Self-exclusion — close your account for 6 months, 1 year, 3 years, or permanently

For more details, visit our Responsible Gaming page.

To self-exclude, go to your perawin account settings and navigate to the Responsible Gaming section. Select "Self-Exclusion" and choose your preferred exclusion period — from 6 months up to permanent closure. You can also contact our 24/7 live chat support team to initiate self-exclusion immediately.

The minimum age to register and play on perawin is 21 years old, as mandated by PAGCOR regulations for online gaming in the Philippines. Age verification is a mandatory part of the KYC process — no player can deposit or play real money games without first confirming they meet the 21+ requirement. Any account found to belong to a person under 21 will be permanently closed and any funds returned in accordance with our Terms & Conditions.

Reaching out is the bravest first step — and you don't have to go through this alone. Here's what you can do right now:

• Use perawin's self-exclusion tool to close your account immediately
• Contact perawin's 24/7 support team via live chat — our agents are trained to assist players in distress without judgment
• Reach out to PAGCOR's Responsible Gaming programme for official support resources available to Filipino players
• Speak to a trusted family member, friend, or mental health professional in your area

For more information on the tools and resources available to you, visit our dedicated Responsible Gaming page.